Duplicate Photocards obtained in SUPERSTAR GO can be checked through the location tags on the [SSGO Ticket] screen.
If the issue is not related to duplicate cards (e.g. the card is not showing up), please contact our support team with the following information.
- Email:
- SUPERSTAR GO nickname:
- Device model:
- Device OS version:
- *iOS: Settings > General > About > Software Version*
- *Android: Settings > About Phone > Software Information > Android Version*
- Date and time of purchase:
- Order number, product name, and a screenshot of your receipt showing the time of transaction