If your payment is failing, please check the following:
- You haven’t agreed to share your location
- You are not in a location where verification is currently available
- Your payment method or card has expired
- Your card limit has been exceeded, or there are insufficient funds
- Your network connection is unstable
- A temporary error has occurred with the payment system or the store platform (e.g. Apple App Store / Google Play)
If the issue continues, please contact our support team with the following details:
- Nickname:
- Email:
- Device model:
- Device OS version:
- *iOS: Settings > General > About > Software Version*
- *Android: Settings > About Phone > Software Information > Android Version*
- Description of the issue (including product you tried to purchase):
- Screenshot or video showing the problem (if available)