In crowded areas like concert venues, network connections may become temporarily unstable.
Please check the following:
- Make sure you have an internet connection.
- Use Google Chrome and ensure it’s up to date.
- Try clearing your browser’s cache and cookies before reconnecting.
- Try switching to a different network (Wi-Fi or mobile) and reconnecting.
- You can also try accessing from another device (mobile or PC).
If the issue continues, please contact our support team with the following details:
- Nickname:
- Email:
- Mobile device model:
- Mobile OS version:
- iOS: Settings > General > About > Software Version
- Android: Settings > About Phone > Software Information > Android Version
- Description of the issue:
- Screenshot or video of the issue (if available):